We're Hiring!

UTS College provides a pathway for students into the University of Technology, Sydney (UTS), one of Australia's leading universities, and it is our vision to actualise potential and enhance lives through the power of learning, our actions and our people. Our purpose is to provide the best available opportunity for students to develop the knowledge, skills & attributes they need to attain their goals through market-leading courses, teaching excellence and an emphasis on the student experience. 
 

We are seeking a dynamic and experienced Student Services Team Lead to join the Operations portfolio within our Student Services and Administration Division on an ongoing, permanent basis.  

About the Role 

The Student Services and Administration Division delivers high-quality administrative services and manages the operations that underpin key stages of the student lifecycle for both domestic and international students at the College. In this pivotal role, you will ensure the delivery of personalised, high-quality support for current students across multiple service channels, including face-to-face, phone, email, and virtual platforms. 

Through effective leadership, you will foster a values-driven, high-performance culture and support continuous improvement and quality assurance across all student administration service touchpoints. 

What success looks like: 

• Oversee the daily operations of Student Centre-based student services, leading both front of house and back of house teams to deliver essential administrative and operational functions, exceptional customer service, and student focused solutions. 

• Provide oversight of daily operations of frontline Student Centre based services teams across multiple service channels including face-to-face, phone, email, and virtual platforms multiple service channels, including face to face, phone, email, and virtual.  

• Ensure consistent communication of respectful relationship support options and referral protocols. 

• Partner with internal teams to support proactive student success and inclusive practices. 

• Provide direct support for student issues and escalate complex cases appropriately. 

• Coordinate student administration and support-based communication activities for accurate and timely messaging. 

• Use data, feedback, and insights to monitor service performance and identify opportunities to introduce initiatives that lead to process improvements and lift service quality. 

• Maintain an integrated service delivery model that supports comprehensive and connected services, and information for students throughout their lifecycle, including knowledge management, secure data integrity and record management, frontline services, and communications. 

• Keep student services aligned with TEQSA, ASQA, ESOS and National Code requirements. 

• Work with other line managers as well as the leadership team in Student Services and Administration, to enhance collaboration, create a service-centric, supportive and resilient culture. 

• Identify opportunities for continuous improvement, strengthen team capability, and foster effective collaboration to achieve outcomes and support changes arising from new or updated academic and student support policies and related business practices. 

About You 
To succeed in this role you must have: 

• Tertiary qualification in a relevant discipline or extensive practical experience in customer service, administration and/or operations-based leadership, ideally in a tertiary education context. 

• Extensive experience managing and leading administrative staff and functions in a higher education environment. 

• Strong analytical, problem-solving, and organisational skills, with the ability to manage competing priorities. 

• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders. 

• A commitment to delivering a superior student experience and driving continuous improvement. 

What UTS College has to Offer! 

• A flexible work environment that includes some opportunities to work from home, along with regular time on our vibrant inner city campus just a short walk from Central Station. 

• A diverse workplace with a passion for encouraging and supporting inclusiveness. 

• Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources. 

• Additional paid leave over the December end of year holidays 

• A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty 

If this sounds like you, we’d like to hear from you! 
Applications close 12 March 2026 
For more information about UTS College visit utscollege.edu.au 

Please note that we are unable to provide visa sponsorship, and candidates are required to have full working rights for this position.