We're Hiring!

UTS College is a leader in pathway education. We were one of the first pathway colleges in Australia and have supported thousands of students – both international and domestic – to achieve their dreams and aspirations. This spirit of innovation has continued throughout our 30-year history and remains a feature of how we work today.  We aspire to be a place where our values of integrity, honesty, courage, compassion, respect and imagination are alive and tangible in our everyday interactions, in our planning and execution and in the way others see us.

The College is a wholly-owned entity of the University of Technology Sydney (UTS) and our Sydney campus is based at UTS in the heart of the city. We enjoy and value our close strategic and operational relationships with the University across all areas of our work.

About the role

The Student Success Adviser plays a key role within the Student Success team, supporting the wellbeing, academic progress, and case management of UTS College students. The role has a particular focus on under-18 students, Foundation Studies students, and those enrolled in the newly launched Cambridge A-Levels program.

Working closely with students, the Adviser uses person‑centred and strengths‑based approaches to help them develop strategies for managing study or personal challenges and to achieve their full potential.

The Student Success Adviser is also responsible for ensuring compliance with all relevant legislation and regulatory requirements, including the ESOS Act, the National Code of Practice for Providers of Education and Training to Overseas Students, and applicable visa conditions.

This is a front-facing role requiring at least 3 days on campus, and full-time during peak periods on the Academic calendar.

Key responsibilities

• The provision of a comprehensive UTS College Under 18 Support Program to fulfil the care arrangements for international students under the age of 18 years.
• Provide advice and support to under 18 students who are both onshore and offshore with all presenting issues, including
• Case management
• Mental health support
• Advocacy
• Culture shock
• Academic support
• Accommodation service
• Financial advice
• Triage students requiring mental health and academic support to relevant specialised internal and external support services where appropriate
• Identify issues impacting student participation and progression and assist with the development and implementation of culturally sensitive strategies, programs and services
• Develop and maintain positive and collaborative working relationships with other departments within UTS College and relevant external agencies, in order to support optimal outcomes for students.
• Maintain currency of and adherence to legislative frameworks, government and UTS College policies and procedures that affect international students, particularly for under 18 students
• Maintain accurate and professional digital case notes, data and statistics using appropriate client and student management systems, data and reporting tools.
• Contribute to reporting and administrative processing and record keeping accordingly.
• Prepare semester based academic and welfare reports to all U18 student’s parents/guardians.

About you
To succeed in this role you must have:

• A degree in Psychology, Social Work, Community Services, Youth Work or a related field
• Experience in welfare and pastoral care for under-18 students
• A strong understanding of the under-18 student landscape and legislation – including child protection and gender-based violence legislation
• Demonstrated experience in managing critical incidents and complex student issues
• A strength in compliance with experience in compliance reporting
• The ability to act as an advocate for students and help them achieve their potential
• The ability to build strong relationships with students, parents and other internal and external stakeholders
• Strong organisational skills and attention to detail
• Proficiency in a second language would be beneficial

What UTS College has to offer

• A flexible work environment, including working from home and from our convenient inner-city campus within walking distance to Central Station.
• A diverse workplace with a passion for encouraging and supporting inclusiveness.
• Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources.
• Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library)
• An easy-to-use Staff Recognition Program
• A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty
  
  

If this sounds like you, we’d like to hear from you!

For more information about UTS College visit utscollege.edu.au

Please note that we are unable to provide visa sponsorship, and candidates are required to have full working rights for this position.