We're Hiring!

UTS College provides a pathway for students into the University of Technology, Sydney (UTS), one of Australia's leading universities, and it is our vision to actualise potential and enhance lives through the power of learning, our actions and our people. Our purpose is to provide the best available opportunity for students to develop the knowledge, skills & attributes they need to attain their goals through market leading courses, teaching excellence and an emphasis on the student experience.  

Reporting to the Student Services Team Lead, you will provide exceptional customer service to College students and stakeholders through the efficient management of student enquiries and in the provision of effective administrative and operational support to Student Administration and Student Compliance teams. 

We currently have 2 permanent full time positions available! 

About the role  
The Student Services Officer works as part of the front-line, student facing team responsible for resourcing UTS College’s campus-based Student Centre, which primarily serves as the single point of contact for all non-academic related student enquiries, with a focus on providing timely, expert advice and multi modal service delivery (in-person, phone or online) to all current, returning and past students concerning any administrative aspects related to their student journey at UTS College. 

Key responsibilities of the role are: 

• Optimise the student experience, enhance front-line customer service delivery and effectively support a range of key student lifecycle activities. 
• Refer to relevant ESOS, National Code, UTS College policies, procedures and regulations and documented user procedures to provide accurate and timely information and guidance.

• Regularly quality assure that student records are efficiently maintained in a compliant and consistent manner and contribute to continuous improvement initiatives.

• Analyse incoming correspondence and independently initiate appropriate actions relating to student enquires and requests.

• Efficiently process compliance activities relating to international student enrolment cases.

• Contribute towards a welcoming and supportive environment within Student Centre.

About you  

You will have: 

• Tertiary qualification in a relevant discipline 

• Well-developed oral and written communication skills with a proven ability to engage effectively with students and staff from diverse backgrounds. 

• Excellent interpersonal skills ensuring quality customer service 

• Proven organisational and time management skills, with the ability to multi-task and demonstrate flexibility to manage competing priorities and strict deadlines. 

• Proficiency in a second language preferred. 

• Proficiency in Microsoft Office Suite, learning management systems and digital tools. 

• Current NSW Working With Children Check 

What UTS College has to offer  

• Conveniently located inner-city campus within walking distance to Central Station.  

• A diverse workplace with a passion for encouraging and supporting inclusiveness.  

• Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources.  

• Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library)  

• An easy-to-use Staff Recognition Program  

• Additional paid leave over the December end of year holidays  

• A competitive salary that includes 17.5% leave loading paid annually 

• A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty  
    

If this sounds like you, we’d like to hear from you!  
Applications close 8 March 2026 

For more information about UTS College visit utscollege.edu.au 

Please note that we are unable to provide visa sponsorship, and candidates are required to have full working rights for this position.